Meysan Partners is dedicated to upholding the highest standards in providing legal services to its clients. We take our professional responsibilities seriously and are committed to adhering to regulatory and ethical obligations towards third parties. If you have any concerns or are dissatisfied with our service, please follow our complaints procedure outlined below:
United Kingdom
What do I do if I have feedback or a complaint?
At first it would be helpful if you could discuss any feedback or concerns which you have about our service or how it might be improved with the lawyer dealing with your matter. If the lawyer dealing cannot resolve your concern informally, or if the issue is of such a serious nature that you do not feel comfortable raising it with your lawyer, then you may discuss this with our Senior Partner Mr. Bader El Jeaan as a complaint under this policy.
How do I raise a complaint under this policy?
It would help us if you could email us at complaints@meysan.com with:
• Why you feel dissatisfied with the service which you have received.
• How you would prefer to be contacted about your complaint.
• If there is anything in particular which you would like us to do to resolve your complaint.
If you would prefer not to email details of your complaint by email, then please call us on +44 20 3840 9965 to discuss the best way to get an understanding of your concerns.
What happens after I have made a complaint under this policy?
We will:
• Send an acknowledgement of your complaint within 7 days of receiving it.
• Log your complaint on our central complaints register.
• Investigate the concerns and arrange a discussion with you to try to agree how to resolve the issues within 21 days of receiving your complaint.
• Write to you within 28 days of receiving your complaint to confirm the outcome of this.
In exceptional circumstances it may be necessary to extend these timescales, but we will try to agree to any variations with you first. If you remain unsatisfied after 8 weeks at the latest, we will always ensure that you are reminded at that time of how to make a complaint to the Legal Ombudsman if you are eligible to do so.
What might the outcome of my complaint be?
We very much regret any dissatisfaction which our clients experience and will not hesitate to apologise to you where our service has fallen below our high standards. We may also agree that certain steps will be taken to improve your situation and to ensure that any problems experienced will not reoccur.
What if I remain unsatisfied?
If you remain dissatisfied you may be entitled to complain to the Legal Ombudsman about our service, including our charges. This service is not available to all clients, however, such as large businesses. The Ombudsman would generally expect clients to follow a firm’s internal complaints procedure first. You can find further information about the Ombudsman on the website www.legalombudsman.org.uk. You can write to the Ombudsman at Legal Ombudsman, PO Box 6167, Slough, SL1 0EH or by email on enquiries@legalombudsman.org.uk or call on 0300 555 0333. If you wish to raise a complaint with the Ombudsman then you should not delay bringing it to their attention once our own complaints process has concluded as there are some time limits on when this must be done. For example, normally you must raise a complaint with the Ombudsman within six months of the date of our final written response to your complaint. You should also be aware that the Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern.
Other Complaints
If you are not a client but believe you have grounds to make a complaint, contact Bader El Jeaan, our Senior Partner by Email (beljeaan@meysan.com). We will treat your complaint fairly, free of charge, and respond within a reasonable timeframe.
This policy is issued in compliance with the SRA’s Standards and Regulations 2019.
United Arab Emirates (ADGM)
Meysan Partners LLP registered office Unit 6, Floor 5, Al Khatem Tower, ADGM Square, Al Maryah Island, Abu Dhabi, United Arab Emirates
You can file a complaint with the ADGM Registration Authority (RA), which regulates businesses within the free zone. Submit your complaint online through the RA’s dedicated form: https://www.adgm.com/registration-authority/complaints/submit-a-complaint
Kuwait
Meysan Lawyers and Legal Consultants WLL registered office Al Hamra Tower. 59th floor Al Shuhada Street. Sharq, Kuwait
You can submit your complaint through the Kuwait Bar Association at 800017 Abdulrahman Yousif Al Roumi St, Kuwait City, Kuwait.
Lebanon
MP Lawyers and Legal Consultants registered office 109 Marfaa, 2nd Floor Allenvby Street Donwtown Beirut, Lebanon You can submit complaints online or in person, and the Beirut Bar Association will investigate the matter. For more information, please visit the Bar Association website: https://www.bba24.org/
Saudi Arabia
Meysan International Lawyers and Legal Advisors registered office Al Olaya Riyadh 12213, Tower B, Floor 20, Office 1, Riyadh, Kingdom of Saudi Arabia You can lodge complaints with the Saudi Bar Association’s Committee on Professional Ethics and Discipline. More details can be found on the Saudi Bar Association website: https://eservice.sba.gov.sa/en
Egypt
MP Lawyers and Legal Consultants registered office Cairo Business Plaza Northern Road 90 Cairo, Egypt. The Egyptian Bar Association offers a complaints mechanism for clients who have encountered problems with legal services. You can file complaints with the Bar Association’s Disciplinary Board, which will review the matter and take appropriate action if necessary. The Egyptian Bar Association website provides more information on this process: https://egyls.com/