(A) This Policy
This Policy explains how we may Process your Personal Data. This Policy may be amended or updated from
time to time, so please check it regularly for updates.
This Policy is issued by Meysan Partners UK LLP a limited liability partnerships registered in England and
Wales under number OC446496 with a registered office at The International Dispute Resolution Centre, 100 St. Paul’s Churchyard, London, EC4M 8BU (“Meysan”, “we”, or “us”).
This Policy is addressed to individuals outside our organization with whom we interact, including individual
clients, representatives of client organizations, visitors to our Sites, users of our Apps, and other users of our
services (together, “you”). Defined terms used in this Policy are explained in Section (R) below.
For the purposes of this Policy, Meysan is the controller. Contact details for any enquiries or other
correspondence relating to this Policy are provided in Section (Q) below.
This Policy may be amended or updated from time to time to reflect changes in our practices with respect to
the Processing of Personal Data, or changes in applicable law. We encourage you to read this Policy
carefully, and to regularly check this page to review any changes we might make to the terms of this Policy.
(B) Collection of Personal Data
We may collect or obtain Personal Data about you: (i) directly from you (e.g., where you contact us); (ii) in
the course of our relationship with you (e.g., if we provide legal advice to you); (iii) when you make your
Personal Data public (e.g., if you make a public post on social media); (iv) when you download, install, or use
any of our Apps; (v) when you visit our Sites; (vi) when you register to use any of our services; or (vii) when
you interact with any third party content or advertising on a Site or in an App. We may also receive Personal
Data about you from third parties (e.g., law enforcement authorities).
We may collect Personal Data about you from the following sources:
Data you provide: We may obtain your Personal Data when you provide it to us (e.g., where you contact us
via email or telephone, or by any other means, or if you provide us with your business card).
Relationship data: We may collect or obtain your Personal Data in the ordinary course of our relationship
with you (e.g., in the course of corresponding with you).
Data you make public: We may collect or obtain your Personal Data that you choose to make public,
including via social media (e.g., we may collect information from your social media profile(s), if you make a
public post).
App data: We may collect or obtain your Personal Data when you download or use any of our Apps.
Site data: We may collect or obtain your Personal Data when you visit any of our Sites or use any features or
resources available on or through a Site.
Registration details: We may collect or obtain your Personal Data when you use, or register to use, any of
our Sites, Apps, or services.
Content and advertising information: If you choose to interact with any third-party content or advertising
on a Site or in an App, we may receive Personal Data about you from the relevant third party.
Third party information: We may collect or obtain your Personal Data from third parties who provide it to
us (e.g., credit reference agencies; law enforcement authorities; etc.).
(C) Creation of Personal Data
We may create Personal Data about you (e.g., records of your interactions with us).
We may also create Personal Data about you, such as records of your communications and interactions with
us, including attendance at events we hold or interviews in the course of applying for a job with us. We may
record telephone calls, meetings, depositions, and other interactions in which you are involved, in
accordance with applicable law.
(D) Categories of Personal Data we may Process
We may Process: (i) your personal details (e.g., your name); (ii) demographic data (e.g., your age); (iii) your
contact details (e.g., your address); (iv) matter details (e.g., your instructions to us); (v) records of your
consents to our Processing of your Personal Data; (vi) payment details (e.g., your billing address); (vii)
information about your use of our Sites and Apps (e.g., the type of device you are using); (viii) details of your
current employer; (ix) information about your interactions with our content or advertising; and (x) any views
or opinions you provide to us.
We may Process the following categories of Personal Data about you:
Personal details: given name(s); preferred name; and photograph.
Demographic information: gender; date of birth / age; nationality; salutation; title; and language
preferences.
Identifier information: passport or national identity number; utility provider details; bank statements;
tenancy agreements.
Contact details: correspondence address; telephone number; email address; and details of your public social
media profile(s).
Matter details: details of individuals instructing Meysan; Personal Data included in correspondence,
transaction documents, evidence or other materials that we Process in the course of providing services and
legal advice.
Attendance records: details of meetings and other events organized by or on behalf of Meysan that you
have attended.
Consent records: records of any consent you may have given, together with the date and time, means of
consent and any related information (e.g., the subject matter of the consent).
Payment details: billing address; payment method; bank account number or credit card number; cardholder
or accountholder name; card or account security details; card ‘valid from’ date; and card expiry date; invoice
records; payment records; BACS details; SWIFT details; IBAN details; payment amount; payment date; and
records of cheques.
Data relating to our Sites and Apps: device type; operating system; browser type; browser settings; IP
address; language settings; dates and times of connecting to a Site; App usage statistics; App settings; dates
and times of connecting to an App; and other technical communications information; username; password;
security login details; usage data; aggregate statistical information.
Employer details: where you interact with us in your capacity as an employee, the name, address,
telephone number and email address of your employer, to the extent relevant.
Content and advertising data: records of your interactions with our online advertising and content, records
of advertising and content displayed on pages or App screens displayed to you, and any interaction you may
have had with such content or advertising (including mouse hover, mouse clicks, any forms you complete
(including incomplete forms not submitted) and any touchscreen interactions).
Views and opinions: any views and opinions that you choose to send to us, or publicly post about us on
social media platforms.
(E) Sensitive Personal Data
Where we need to Process your Sensitive Personal Data for a legitimate purpose, we do so in accordance
with applicable law.
We may have to Process your Sensitive Personal Data in the ordinary course of our business. Where it
becomes necessary to process your Sensitive Personal Data for any reason, we rely on one of the following
legal bases:
Compliance with applicable law: We may Process your Sensitive Personal Data where the Processing is
required or permitted by applicable law (e.g., to comply with our diversity reporting obligations);
Detection and prevention of crime: We may Process your Sensitive Personal Data where the Processing is
necessary for the detection or prevention of crime (including the prevention of fraud);
Establishment, exercise, or defense of legal rights: We may Process your Sensitive Personal Data where the
Processing is necessary for the establishment, exercise, or defense of legal rights; or
Consent: We may Process your Sensitive Personal Data where we have, in accordance with applicable law,
obtained your express consent prior to Processing your Sensitive Personal Data (this legal basis is not used in
relation to Processing that we are legally required to carry out).
(F) Purposes of Processing and legal bases for Processing
We Process Personal Data for the following purposes: providing our Sites, Apps, and services to you;
compliance checks; operating our business; communicating with you; managing our IT systems; health and
safety; financial management; conducting surveys; ensuring the security of our premises and systems;
conducting investigations where necessary; compliance with applicable law; improving our Sites, Apps, and
services; fraud prevention; and recruitment and dealing with job applications.
The purposes for which we Process Personal Data, subject to applicable law, and the legal bases on which
we perform such Processing, are as follows:
Processing Activity Legal basis for Processing
Provision of Sites, Apps, and
services: providing our Sites, Apps,
or services, including legal and
notarial advice; providing
promotional items and information
upon request; and communicating
with you in relation to those Sites,
Apps, or services.
The Processing is necessary in connection
with any contract that you have entered
into with us, or to take steps prior to
entering into a contract with us; or
We have a legitimate interest in carrying
out the Processing for the purpose of
providing our Sites, Apps, and services (to
the extent that such legitimate interest is
not overridden by your interests,
fundamental rights, or freedoms); or
We have obtained your prior consent to the
Processing (this legal basis is only used in
relation to Processing that is entirely
voluntary – it is not used for Processing that
is necessary or obligatory).
Compliance checks: fulfilling our
regulatory and notarial compliance
obligations; ‘Know Your Client’
checks; and confirming and
verifying your identity; use of
credit reference agencies; and
screening against government
and/or law enforcement agency
sanctions lists and other legal
restrictions.
The Processing is necessary for compliance
with a legal obligation; or
The Processing is necessary in connection
with any contract that you have entered
into with us, or to take steps prior to
entering into a contract with us; or
We have a legitimate interest in carrying
out the Processing for the purpose of
fulfilling our regulatory and compliance
obligations (to the extent that such
legitimate interest is not overridden by your
interests, fundamental rights, or freedoms);
or
We have obtained your prior consent to the
Processing (this legal basis is only used in
relation to Processing that is entirely
voluntary – it is not used for Processing that
is necessary or obligatory).
Operating our business: operating
and managing our Sites, our Apps,
and our services; providing content
to you; displaying advertising and
other information to you;
communicating and interacting
with you via our Sites, our Apps, or
our services; and notifying you of
changes to any of our Sites, our
Apps, or our services.
The Processing is necessary in connection
with any contract that you have entered
into with us, or to take steps prior to
entering into a contract with us; or
We have a legitimate interest in carrying
out the Processing for the purpose of
providing our Sites, our Apps, or our
services to you (to the extent that such
legitimate interest is not overridden by your
interests, fundamental rights, or freedoms);
or
We have obtained your prior consent to the
Processing (this legal basis is not used in
relation to Processing that we are legally
obliged or which we otherwise need to
carry out).
Communications and
marketing: communicating with
you via any means
(including via email, telephone, text
message, social media, post or in
person) news items and other
information in which you may be
interested, subject always to
obtaining your prior opt-in consent to
the extent required under applicable
law; maintaining and updating your
contact information where
appropriate; obtaining your prior, opt-
in consent where required; and
recording telephone calls, meetings,
depositions, and other interactions in
which you are involved, in accordance
with applicable law.
The Processing is necessary in connection
with any contract that you have entered
into with us, or to take steps prior to
entering into a contract with us; or
We have a legitimate interest in carrying
out the Processing for the purpose of
contacting you, subject always to
compliance with applicable law (to the
extent that such legitimate interest is not
overridden by your interests, fundamental
rights, or freedoms); or
We have obtained your prior consent to the
Processing (this legal basis is not used in
relation to Processing that we are legally
obliged to carry out).
Management of IT
systems: management and
operation of our communications,
IT and security systems; and audits
(including security audits) and
monitoring of such systems.
The Processing is necessary for compliance
with a legal obligation; or
We have a legitimate interest in carrying
out the Processing for the purpose of
managing and maintaining our
communications and IT systems (to the
extent that such legitimate interest is not
overridden by your interests, fundamental
rights, or freedoms).
Health and safety: health and
safety assessments and record
keeping; providing a safe and
secure environment at our
premises; and compliance with
related legal obligations.
The Processing is necessary for compliance
with a legal obligation; or
We have a legitimate interest in carrying
out the Processing for the purpose of
managing and maintaining our
communications and IT systems (to the
extent that such legitimate interest is not
overridden by your interests, fundamental
rights, or freedoms); or
The Processing is necessary to protect
the vital interests of any individual.
Financial management: sales;
finance; corporate audit; and
vendor management.
We have a legitimate interest in carrying
out the Processing for the purpose of
managing and operating the financial affairs
of our business (to the extent that such
legitimate interest is not overridden by your
interests, fundamental rights, or freedoms);
or
We have obtained your prior consent to the
Processing (this legal basis is not used in
relation to Processing that we are legally
obliged to carry out).
Surveys: engaging with you for the
purposes of obtaining your views
on our Sites, our Apps, or our
services.
We have a legitimate interest in carrying
out the Processing for the purpose of
conducting surveys, satisfaction reports and
market research (to the extent that such
legitimate interest is not overridden by your
interests, fundamental rights, or freedoms);
or
We have obtained your prior consent to the
Processing (this legal basis is not used in
relation to Processing that we are legally
obliged or otherwise need to carry out).
Security: physical security of our
premises (including records of
visits to our premises); CCTV
recordings; and electronic security
(including login records and access
details).
The Processing is necessary for compliance
with a legal obligation; or
We have a legitimate interest in carrying
out the Processing for the purpose of
ensuring the physical and electronic security
of our business and our premises (to the
extent that such legitimate interest is not
overridden by your interests, fundamental
rights, or freedoms).
Investigations: gathering, analyzing
and collating evidence and materials;
creating and maintaining recordings of
telephone calls, meetings,
depositions, and other interactions, in
accordance with applicable law;
and detecting, investigating and
preventing breaches of policy, and
criminal offences, in accordance with
applicable law.
The Processing is necessary for compliance
with a legal obligation; or
We have a legitimate interest in carrying
out the Processing for the purpose of
establishing, exercising or defending our
legal rights (to the extent that such
legitimate interest is not overridden by your
interests, fundamental rights, or freedoms).
Legal proceedings: establishing,
exercising and defending legal
rights.
The Processing is necessary for compliance
with a legal obligation; or
We have a legitimate interest in carrying
out the Processing for the purpose of
detecting, and protecting against, breaches
of our policies and applicable laws (to the
extent that such legitimate interest is not
overridden by your interests, fundamental
rights, or freedoms).
Legal compliance: compliance with
all our legal and regulatory
obligations under applicable law
(including those applying to
providers of notarial services).
The Processing is necessary for compliance
with a legal obligation.
Improving our Sites, Apps, and
services: identifying issues with our
Sites, our Apps, or our services;
planning improvements to our
Sites, our Apps, or our services;
and creating new Sites, Apps, or
services.
We have a legitimate interest in carrying
out the Processing for the purpose of
improving our Sites, our Apps, or our
services (to the extent that such legitimate
interest is not overridden by your interests,
fundamental rights, or freedoms); or
We have obtained your prior consent to the
Processing (this legal basis is not used in
relation to Processing that we are legally
obliged or otherwise need to carry out).
Fraud prevention: Detecting,
preventing, and investigating
fraud.
The Processing is necessary for compliance
with a legal obligation (especially in respect
of applicable employment law); or
We have a legitimate interest in carrying
out the Processing for the purpose of
detecting, and protecting against, fraud (to
the extent that such legitimate interest is
not overridden by your interests,
fundamental rights, or freedoms).
Recruitment and job
applications: recruitment activities;
advertising of positions; interview
activities; analysis of suitability for
the relevant position; records of
hiring decisions; offer details; and
The Processing is necessary for compliance
with a legal obligation (especially in respect
of applicable employment law); or
We have a legitimate interest in carrying
out the Processing for the purpose of
acceptance details. recruitment activities and handling job
applications (to the extent that such
legitimate interest is not overridden by your
interests, fundamental rights, or freedoms);
or
We have obtained your prior consent to the
Processing (this legal basis is not used in
relation to Processing that we are legally
obliged or otherwise need to carry out).
(G) Disclosure of Personal Data to third parties
We may disclose your Personal Data to: (i) legal and regulatory authorities; (ii) our external advisors; (iii) our
Processors; (iv) any party as needed in connection with legal proceedings; (v) any party necessary for
investigating, detecting or preventing criminal offences; (vi) any purchaser of our business; and (vii) any
third-party providers of advertising, plugins or content used on our Sites or our Apps.
We may disclose your Personal Data to other Meysan entities, for legitimate business purposes (including
operating our Sites and our Apps, and providing services to you), in accordance with applicable law and
subject to applicable professional and regulatory requirements regarding confidentiality and professional
secrecy. In addition, we may disclose your Personal Data to:
legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected
breach of applicable law or regulation;
accountants, auditors, lawyers and other outside professional advisors to Meysan, subject to binding
contractual obligations of confidentiality;
third party Processors (such as providers of data hosting services and document review services), located
anywhere in the world, subject to the requirements noted below in this Section (G);
any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise
or defiance of legal rights;
any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal
offences or the execution of criminal penalties, including safeguarding against and the prevention of threats
to public security.
any relevant third-party acquirer(s), in the event that we sell or transfer all or any portion of our business or
assets (including in the event of a reorganization, dissolution or liquidation); and
any relevant third-party provider, where our Sites and our Apps use third party advertising, plugins or
content. If you choose to interact with any such advertising, plugins or content, your Personal Data may be
shared with the relevant third-party provider. We recommend that you review that third party’s privacy
policy before interacting with its advertising, plugins or content.
If we engage a third-party Processor to Process your Personal Data, the Processor will be subject to binding
contractual obligations to: (i) only Process the Personal Data in accordance with our prior written
instructions; and (ii) use measures to protect the confidentiality and security of the Personal Data, together
with any additional requirements under applicable law.
(H) International transfer of Personal Data
We may transfer your Personal Data to recipients in other countries. Where we transfer Personal Data from
the EEA or the UK to a recipient outside the EEA or the UK that is not in an Adequate Jurisdiction, we do so
on the basis of Standard Contractual Clauses.
Because of the international nature of our business, we may need to transfer your Personal Data to other
Meysan entities, and to other third parties as noted in Section (G) above, in connection with the purposes
set out in this Policy. For this reason, we may transfer your Personal Data to other countries that may have
different laws and data protection compliance requirements to those that apply in the country in which you
are located.
Where we transfer your Personal Data from the EEA or the UK to recipients located outside the EEA or the
UK who are not in Adequate Jurisdictions, we do so on the basis of Standard Contractual Clauses. You may
request a copy of our Standard Contractual Clauses using the contact details provided in Section (P) below.
Please note that when you transfer any Personal Data directly to a Meysan entity established outside the
EEA, we are not responsible for that transfer of your Personal Data (and such transfer is not based on or
protected by our Standard Contractual Clauses). We will nevertheless Process your Personal Data, from the
point at which we receive those data, in accordance with the provisions of this Privacy Policy.
(I) Data security
We implement appropriate technical and organizational security measures to protect your Personal Data.
Please ensure that any Personal Data that you send to us are sent securely.
We have implemented appropriate technical and organizational security measures designed to protect your
Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure,
unauthorized access, and other unlawful or unauthorized forms of Processing, in accordance with applicable
law.
Because the internet is an open system, the transmission of information via the internet is not completely
secure. Although we will implement all reasonable measures to protect your personal data, we cannot
guarantee the security of your data transmitted to us using the internet – any such transmission is at your
own risk and you are responsible for ensuring that any Personal Data that you send to us are sent securely.
(J) Data accuracy
We take every reasonable step to ensure that your Personal Data are kept accurate and up-to-date and are
erased or rectified if we become aware of inaccuracies.
We take every reasonable step to ensure that:
your Personal Data that we Process are accurate and, where necessary, kept up to date; and
any of your Personal Data that we Process that are inaccurate (having regard to the purposes for which they
are Processed) are erased or rectified without delay.
From time to time we may ask you to confirm the accuracy of your Personal Data.
(K) Data minimization
We take every reasonable step to limit the volume of your Personal Data that we Process to what is
necessary.
We take every reasonable step to ensure that your Personal Data that we Process are limited to the
Personal Data reasonably necessary in connection with the purposes set out in this Policy.
(L) Data retention
We take every reasonable step to ensure that your Personal Data are only retained for as long as it is
needed.
We take every reasonable step to ensure that your Personal Data are only Processed for the minimum
period necessary for the purposes set out in this Policy.
The criteria for determining the duration for which we will keep your Personal Data are as follows: we will
retain copies of your Personal Data in a form that permits identification only for as long as is necessary in
connection with the purposes set out in this Policy, unless applicable law requires a longer retention period.
In particular, we may retain your Personal Data for the duration of any period necessary to establish,
exercise or defend any legal rights.
(M) Your legal rights
Under applicable law, you may have a number of rights, including: (i) the right not to provide your Personal
Data to us; (ii) the right of access to your Personal Data; (iii) the right to request rectification of inaccuracies;
(iv) the right to request the erasure, or restriction of Processing, of your Personal Data; (v) the right to object
to the Processing of your Personal Data; (vi) the right to have your Personal Data transferred to another
Controller; (vii) the right to withdraw consent; (viii) and the right to lodge complaints with Data Protection
Authorities. We may require proof of your identity before we can give effect to these rights.
Subject to applicable law, you may have a number of rights regarding our Processing of your Relevant
Personal Data, including:
the right not to provide your Personal Data to us (however, please note that we may be unable to provide
you with the full benefit of our Sites, our Apps, or our services, if you do not provide us with your Personal
Data);
the right to request access to, or copies of, your Personal Data, together with information regarding the
nature, Processing and disclosure of those Personal Data;
the right to request rectification of any inaccuracies in your Personal Data;
the right to request, on legitimate grounds:
erasure of your Personal Data; or
restriction of Processing of your Personal Data;
the right to have certain Personal Data transferred to another Controller, in a structured, commonly used
and machine-readable format, to the extent applicable;
where we Process your Personal Data on the basis of your consent, the right to withdraw that consent
(noting that such withdrawal does not affect the lawfulness of any Processing performed prior to the date
on which we receive notice of such withdrawal, and does not prevent the Processing of your Personal Data
in reliance upon any other available legal bases); and
the right to lodge complaints with a Data Protection Authority regarding the Processing of your Personal
Data by us or on our behalf.
Subject to applicable law, you may also have the following additional rights regarding the Processing of your
Relevant Personal Data:
the right to object, on grounds relating to your particular situation, to the Processing of your Relevant
Personal Data by us or on our behalf; and
the right to object to the Processing of your Relevant Personal Data by us or on our behalf for direct
marketing purposes.
Nothing in this Policy affects any of your other statutory rights.
To exercise one or more of the rights described in this Policy, or to ask a question about these rights or any
other provision of this Policy, or about our Processing of your Personal Data, please use the contact details
provided in Section (Q) below. Please note that:
we may require proof of your identity before we can give effect to these rights; and
where your request requires the establishment of additional facts (e.g., a determination of whether any
Processing is non-compliant with applicable law) we will investigate your request reasonably promptly,
before deciding what action to take.
(N) Cookies and similar technologies
We may Process your Personal Data by our use of Cookies and similar technologies.
When you visit a Site or use an App we may place Cookies onto your device, or read Cookies already on your
device, subject always to obtaining your consent, where required, in accordance with applicable law. We use
Cookies to record information about your device, your browser and, in some cases, your preferences and
browsing habits. We may Process your Personal Data through Cookies and similar technologies, in
accordance with our Cookie Policy.
(O) Legal Statements
All use of our Sites, our Apps, or our services is subject to our Legal Statements which is available on this
website. We recommend that you review our Legal Statements regularly, in order to review any changes we
might make from time to time.
(P) Direct marketing
We may Process your Personal Data to contact you with information regarding services that may be of
interest to you. You may unsubscribe for free at any time.
We may Process your Personal Data to contact you via email, telephone, direct mail or other communication
formats to provide you with information regarding services that may be of interest to you. If we provide
services to you, we may send information to you regarding our services and other information that may be
of interest to you, using the contact details that you have provided to us and always in compliance with
applicable law.
You may unsubscribe from our promotional email list at any time by simply clicking on the unsubscribe link
included in every promotional email we send. After you unsubscribe, we will not send you further
promotional emails, but we may continue to contact you to the extent necessary for the purposes of any
services you have requested.
(Q) Contact details
If you have any comments, questions or concerns about data privacy, including the processing of personal
data carried out by us, or on our behalf, please email us at compliance@meysan.com
(R) Definitions
“Adequate Jurisdiction” a jurisdiction that has been formally designated by the European Commission or the
United Kingdom Government as providing an adequate level of protection for Personal Data.
“App” means any application made available by us (including where we make such applications available via
third party stores or marketplaces, or by any other means).
“Controller” means the entity that decides how and why Personal Data are Processed.
“Cookie” means a small file that is placed on your device when you visit a website (including our Sites). In
this Policy, a reference to a “Cookie” includes analogous technologies such as web beacons and clear GIFs.
“Data Protection Authority” means an independent public authority that is tasked, by law, with overseeing
compliance with applicable data protection laws.
“EEA” means the European Economic Area (the Member States of the European Union, together with
Norway, Liechtenstein and Iceland).
“Personal Data” means information that is about any individual, or from which any individual is directly or
indirectly identifiable, in particular by reference to an identifier such as a name, an identification number,
location data, an online identifier or to one or more factors specific to the physical, physiological, genetic,
mental, economic, cultural or social identity of that individual.
“Process”, “Processing” or “Processed” means anything that is done with any Personal Data, whether or not
by automated means, such as collection, recording, organization, structuring, storage, adaptation or
alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making
available, alignment or combination, restriction, erasure or destruction.
“Processor” means any person or entity that Processes Personal Data on behalf of the Controller (other than
employees of the Controller).
“Sensitive Personal Data” means Personal Data about race or ethnicity, political opinions, religious or
philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged
criminal offences or penalties, national identification number, or any other information that may be deemed
to be sensitive under applicable law.
“Site” means any website operated, or maintained, by us or on our behalf.
“Standard Contractual Clauses” means template data transfer clauses approved by the European
Commission or by a Data Protection Authority for the purpose of transferring data outside of the EEA or the
United Kingdom.
CLIENT COMPLAINTS PROCEDURE
At all times, we aim to provide our clients with a professional service of the highest quality.
Any client who is unhappy with any aspect of our service is entitled to complain. We treat all complaints
seriously and are committed to investigating them promptly, fairly and free of charge.
If you have any complaint, including a complaint about your bill, you should raise it in the first instance with
your relationship partner or the partner responsible for the relevant matter. If that is felt to be
inappropriate, or if you feel that the response of the relationship partner or the partner responsible for the
matter is inadequate, you can email John Reynolds, our UK Managing Partner, on jreynolds@meysan.com
or by using contactus@meysan.com email address.